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Every Chupi engagement ring is designed by our founder, Chupi Sweetman, working in recycled solid gold, precious stones and consciously sourced diamonds and carbon neutral lab diamonds. For bespoke pieces, our master goldsmiths guide you through a collaborative design process from first consultation to final setting. Learn more on our About Us page.

Chupi is Ireland's only Certified B Corp jeweller, scoring 126.3 against a certification threshold of 80, meaning our entire business has been independently verified on ethical sourcing, environmental impact, workers, and community standards, not just self-declared. For your ring specifically, this underpins our use of recycled solid gold, recycled or carbon-neutral lab-grown diamonds, and production within 100km of our Dublin HQ. Read more on our Certified B Corp page.

Yes. Over 80% of the classic diamonds in our collections are recycled, and all our lab-grown diamonds are fully traceable and carbon-neutral. Any newly mined diamonds we use are certified through the Kimberley Process to confirm they aren't funding conflict. Full details are on our Sustainability page.

Timelines vary depending on the piece and whether it's from our existing collections or fully bespoke, as custom rings go through consultation, CAD design, traditional lost-wax casting, and hallmarking at Dublin Castle before hand-finishing. For a specific timeframe for your ring, it's best to check with our team via Book an Appointment or Customer Care.

Yes. Our custom engagement ring service starts with a consultation in our Dublin studio or online, where you choose your diamonds and style, followed by design and craft using CAD and traditional lost-wax casting, and finishing with hallmarking at Dublin Castle. You can also rework heirloom gold or a diamond with personal meaning into your new piece. See our Custom Engagement Rings page for the full process.

Every Chupi engagement ring is handcrafted in Ireland by our team of master goldsmiths with a combined 100 years of experience. Custom pieces are hallmarked at Dublin Castle, guaranteeing the purity of the precious metal. Read more about our process on the Custom Engagement Rings page.

Yes, we offer one complimentary first resize on engagement and wedding rings within two years of delivery, arranged by emailing care@chupi.com. Resizing by more than 1.5 sizes may mean the ring needs to be remade, and we recommend no more than three resizes over a ring's lifetime to protect its structural integrity. Note that eternity rings are never resized but completely remade instead. More detail is in our Request a Resize article.

Yes, exchanges are available within 30 days of delivery, whether online through your account, in store, or by emailing our Customer Care team. Availability determines whether the new piece can be sent immediately or needs to be pre-ordered. As with refunds, engraved, personalised, or bespoke-metal pieces are final sale and don't qualify. Full steps are in our Return for Exchange article.

Yes, you can return your engagement ring for a full refund within 30 days of delivery, either through your account online or in person at our store. Refunds go back to the original payment method and are processed within 10-14 working days of the piece reaching us. Rings that are engraved, personalised, or made to order in bespoke metals like 18K gold or platinum are final sale and not eligible. See our Return for Refund article for full details.

Yes. Every solid gold Chupi piece comes with our Lifetime Manufacturing Guarantee against manufacturing defects, handcrafted by our goldsmiths in Dublin. As a Chupi owner you also get one complimentary resize within the first year, annual complimentary cleaning, and ongoing access to our repair and maintenance service. Read the full details of The Chupi Guarantee.